Mark has three key skills that I appreciated tremendously as he supported my team.
a) very strong customer focus – he sincerely was interested in supporting my team’s results
b) terrific creativity in identifying resolutions to issues
c) wonderful interpersonal skills; he listens first, speaks second in a confident and poised manner with all levels of the organization.

– Rob Spence, Senior Supply Chain Director, Indigo Books & Music

Three Key Skills

Mark was a critical hire at a critical time for Kobo. We knew independent publishing was a growing phenomenon in ebooks but needed the right person to create that all-important bridge with the author community. Mark performed that role perfectly, winning authors over to Kobo Writing Life with his combination of energy, lived experience as an author, genuine enthusiasm for how technology could extend a writer’s reach. A truly valuable person.

– Michael Tamblyn, CEO, Rakuten Kobo Inc.

Truly Valuable

Mark is insightful and generous. He has a kind and helpful demeanor that not only put me at ease, but also made me feel smarter. That’s a rare and valuable skill.

The world of independent publishing can be daunting and having an ally like him put me at ease. He answered my questions, anticipated where I might have other concerns, and showed me how to address both in an easy step-by-step process.

Contact him now!

– Jess Ponce, author of Everyday Celebrity and Managing Partner, Media 2×3

Insightful and Generous

Aside from his excellent work ethic, Mark’s incredible knowledge in the field of book editing and printing combined to his contagious enthusiasm ensure he delivers great results on his commitments.

– Simon Raby, Business Development Executive, Xerox

Excellent Work Ethic

Mark was Director of Kobo Writing Life since its conception in 2011 and in many ways his passion is woven into the DNA of the platform. His vision of what a self-publishing service should look like gave direction to the product design and development teams in the early days, and since its launch in 2012, Mark’s passion to support independent authors and publishers has been crucial to the fantastic success of Kobo Writing Life today.

He was a continuous driving force inside Kobo to gain support across departments for the marketing and promotion of KWL authors, and for maintenance and improvement of the platform and services. Within our high-tech, KPI-driven organization, the individual author performance gets easily overseen, and it speaks to Mark’s core passion that his focus is always on the interest of that independent author-publisher.

– Pieter Swinkels, Executive Vice-President, Publisher Relations & Content, Rakuten Kobo, Inc.

A Continuous Driving Force